Patient empowerment as a patient-centered strategy to increase patient satisfaction
AbstractAim: To explore the effect of patient empowerment on patient satisfaction. Method: This study is a quasi-experimental study. The studywas conducted in two university hospitals (Ain Shams Specialized Hospital and El-Demerdash Hospital) and in two Health Insurance Hospitals (El-Nasr Hospital affiliated to the health insurance sector in the Helwan governorate and Nasr City Insurance Hospital). Study subjects consisted of two groups: surgical patients (400) and staff (nurses and physicians) (400). Four tools were used for collecting data.Results:There was a highly significant statistically difference (p<0.001) between the four of the studied hospitals regarding their patients scores in PES before awareness sessions for their staff. A highly statistically significant difference was also found between staff knowledge about different items of patient empowerment before and after awareness sessions. Staff in different hospitals differed significantly in terms of how they empowered their patients post-awareness sessions.Conclusion: The correlation between patient satisfaction and empowerment scores was strongly positive (r = 0.781).
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